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Year : 2019  |  Volume : 20  |  Issue : 2  |  Page : 125-130

Getting to know the person: Interviews as a tool in eliciting narratives in healthcare and research settings

Department of Psychology, St Joseph's Institutions, Bengaluru, Karnataka, India

Correspondence Address:
Dr. Rekha Ahuja
Department of Psychology, St Joseph's Institutions, Bengaluru, Karnataka
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/IJCN.IJCN_21_20

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Interviews are built on collaboration and effective conversational skill. In the health-care settings, it is imperative to address the whole person, i.e., the emotional, social and psycho-spiritual aspects along with the physical body and health-related concerns. Asking the right kind of questions and having the right information-eliciting skills can make or break an interaction. Interacting with people who are struggling with illness requires a sensitive approach. Rapport created from the early stages of treatment goes a long way in determining crucial factors such as decision-making and treatment adherence. Research on patient experiences, and qualitative aspects of treatment rests heavily on obtaining rich, in-depth data from interviews. Planning for follow-up care involves assessing patient needs by considering the person recovering from the illness and making effort towards psycho-social rehabilitation. Therefore, interviews are a useful tool used at various points in time during the treatment and caregiving process, as well as while researching health and illness. Preparation for the interview and appropriate skills of the interviewer are important factors on which the outcome is dependent. This paper aims to throw light on the process of interviewing as a clinical skill as well as a research method, in the context of health-care settings.

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